So you are a Trainer. You know how to use Power Point (PPT) software and how to present in the classroom. Does this make you an Instructional Designer as well? Some say yes and others cry foul as they cling to their certificates and advanced degrees. Instructional Design (ID) as a field of study has been offered by many prominent universities for quite some time and is now more known as Instructional Technology. Entire masters programs have been created to achieve this level of credentialing. So forgive me when I say, not every Trainer or Training Manager has the skill set or ID competency embedded in his/her toolbox. It’s analogous to the toy box on the shelf at Toys R Us – “NOTE: Batteries Not Included”. Except in our case, the note may be missing from the resume, but definitely embedded into the job description! And for Compliance Trainers, the challenge becomes even more daunting to make GMP training lively.
Power Point Slides are only a visual tool
Interactive, immersive, engaging are great attributes that describe active training programs. But it comes at a price: an investment in instructional design skills. Using Power point slides does not make training successful. It’s one of the main tools a trainer uses to meet the objectives of the learning event, albeit a main one. It’s the design of the content/course that makes or breaks a training event. Yet, senior leaders are not grasping that just “telling them the GMPs” is not an effective delivery technique, nor is it engaging. Even if it’s backed up with a slide deck, its either “death by power point” or click to advance to next slide. Koreen Pagano, in her June 2014 T & D article, “the missing piece”, describes it as “telling employees how to swim, then sending them out to sink, hoping they somehow can use the information we’ve provided to them to make it shore”, (p.42). To make matters worse, employees end up with disciplinary letters for deviations and CAPAs for failure to follow GMPs.
Look at the GMP Refresher outline for the last 3 years at your company. What is the ratio of content to interactivity? Oh, you say, those sessions are too large to pull off an activity? Rubbish, I respond. When I dig a little deeper, I usually discover a lack of ID skills and creativity is a factor. And then I hear, “Oh but we have so little time and all this content to cover, there’s no more room. If I had more time, you know, I’d add it in.” Koreen informs us that “training is supposed to prepare employees to be better, and yet training professionals often stop after providing content” (p.43).
Remind Me Again Why We Need Refreshers?
For many organizations the sole purpose of the training is to satisfy the compliance requirements. Hence, the focus is on just delivering the content. Ironically, the intent behind the 211.25 regulation is to ensure that employees receive training more than at orientation and frequently enough to remain current. The goal is to ensure compliance with GMPs and SOPs and improve performance where there are gaps. Improved business performance is the result and not just a check mark for 100% attended. And the practice of repeating the same video year after year as the annual refresher? Efficient yes, effective, well just look at your deviations and CAPA data to answer that one. When you shift your focus from delivering content only as the objective to a more learner centered design, your sessions become more performance oriented and your effectiveness reaches beyond just passing the GMP Quiz.
Cut Content to Add Interactivity
Unfortunately, full time trainers and SMEs have the “curse of too much knowledge” and it manifests itself in the classroom slide deck. STOP TALKING and get learners engaged in some form of activity, practice or reflection exercise. But please use some caution in moving from lecture to immersive techniques in one fell swoop! If your sessions are the typical gloom and doom lecture and you decide to jump right into games, you might have a mutiny in your next GMP refresher. Instead, you need to introduce participative exercises and interactivity slowly. See No More Boring GMP Refreshers (impact story).
Mirror, Mirror on the Wall: Whose GMP Refresher is Boring NO More!
So how does a Compliance Trainer with limited ID skills and budget pull off a lively GMP Refresher? They attend GMP TEA Biennial Conferences year after year. During 2015 Conference, I will be teaching attendees how to move from passive lecture style GMP refreshers to active learner centered sessions via two concurrent sessions. One of the benefits of shifting to this design is the opportunity for learners to process the content, to make it meaningful for themselves and then associate memory links to it for later recall when the moment of need is upon them. This can’t happen while the trainer is lecturing. It happens during activities and reflection exercises designed to generate their own ideas during small group interactions and link it back to the course content/objectives. This is what Part 2 of the conference session is all about; brainstorming and sharing what GMP TEA members use for interactive activities related to GMPs. Visit gmptea.net for more about 2015 GMPTEA Conference agenda.
Hope to see you in both sessions! -VB
Pagano, K. “The Missing Piece”, T & D, June 2014, pp. 41 – 45.
Rock, D. “Your Brain on Learning”, CLO, May 2015, pp. 30 – 33,48.