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Abstract: While already engaged in a CAPA system project, Vivian was asked to provide post training support and coaching for the newly appointed CAPA Investigators to conduct better root cause analysis meetings.
From the observed meetings, Vivian discovered how an innocent sounding “rule” became a mantra destined to undermine the very quality system the organization was committed to improving.
- Learn more about the key Aha Moment as to why the CAPAs were failing their Effectiveness Checks.
- Find out why the Division Head was stunned with the coaching feedback.