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Cause Analysis | Human Error Content Area

Introducing a new type of content from HPISC! | Human Performance Improvement (HPI) Coaching Briefs.

RCA Meeting Coach

Abstract: While already engaged in a CAPA system project, Vivian was asked to provide post training support and coaching for the QA staff to conduct better root cause analysis meetings. From the observed meetings, Vivian discovered how an innocent sounding “rule” became a mantra destined to undermine the very quality system the organization was committed to improving.