How Big is the Change Readiness Gap?


HPISC Impact Story
Miguel finds himself in need of a performance consultant …


This impact story is about recognizing what a robust training system (RTS) meant for the future of a small vitamin and supplements company. But first, they needed to build the change foundation for their desired state.

  1. The decision to delay project launch until Miguel felt confident that executive leaders would sponsor the project and approve resources for the design team was paramount for keeping the momentum going forward after the initial launch meeting.
  2. Miguel recognized early on that the identified design team SMEs needed a specially developed curriculum to prepare them for the challenges that lay ahead.
  3. Being prepared to defend the change control packet and explain the “Go-Live” Implementation Plan with agency investigators not only gave credence to the project but it also elevated the importance of plan execution and made completion an urgent priority.