HPISC. Resource Library:
Content Area: Various Topics:
Item: Impact Story
Abstract: The following is an impact story about implementing a cross-training program without the involvement of the directly affected employees and how hidden motives can significantly influence expected performance outcomes.
The request was to structure a cross-training developmental plan for Product Development (PD) Technicians.
The Problem: Despite available training history profiles, the PD Supervisor could not substantiate which of the subject matter experts could support a PD project without additional interviews. She could not assign qualified technicians to work on Product Development project objectives simply by viewing their training history.
- A brief explanation of the Human Performance Improvement Method in Use.
- Learn what the biggest challenges were and what wasn’t working for this company.
Typical Requester: This article appeals to Compliance Trainers and Managers who are tasked with monitoring completion of Training Requirements ala Curricula Management.
How Used: Requesters want to leverage the lessons learned and advise their management not to fall into the same predicament.