HPISC. Resource Library:
Content Area: Various Topics:
Item: Impact Story
Abstract: The following is an impact story about implementing a cross training program without the involvement of the directly affected employees and how hidden motives can significantly influence expected performance outcomes.
The request was to structure a cross training developmental plan for Product Development (PD) Technicians.
The Problem: Despite available training profiles, the PD Supervisor could not substantiate which subject matter experts that could support a PD project. She could not assign qualified technicians to work on Product Development objectives.
- Brief explanation of the Human Performance Improvement Method in Use.
- Learn what the biggest challenges were and what wasn’t working for this company.
Typical Requester: This article appeals to Compliance Trainers and Managers who are tasked with monitoring completion of Training Requirements ala Curricula Management.
How Used: Requesters want to leverage the lessons learned and advise their management not to fall into the same predicament.