Pam “pops” into the Train-the-Trainer class to observe the final qualifying activity and is caught off guard with what she sees.
Moment of Need:
She terminates the existing contract with vendor’s agency, but still needs to deliver the course.
Designing, developing and delivering a suitable Qualified Trainer’s Workshop given the increasing demands on their schedule. Other priorities are competing for their time and resources.
Lessons Learned: One of them is around Performance Objectives. Request the impact story to learn about all of the lessons learned.
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Who is the Author, Vivian Bringslimark?
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