Excerpt: “Can you run me a training report? I need to know where we stand with our training effectiveness program!”
For a training manager, this is a double edged sword. While it is very encouraging that upper management is taking an interest in the training program, focusing merely on the percent complete does not measure training effectiveness.
Explanation of the intention of measuring training effectiveness
This article appeals to a wide audience of QA, Operations, and HR L& Managers.
- The primary use is to get up to speed on current thinking around effective training and what can be used for measuring real training effectiveness?
- The other reason QA folks request it is to foster a dialogue with executives who only want to focus on training curricula completeness as the training metric.
FEATURED ARTICLE IN GXP LIFELINE, JULY 2012