Virtual Q & A: Virtual Questions Answered

Q: Looking to benchmark metrics for world-class quality training. Any suggestions for a good source?

A: Metrics especially the world-class ones you seek are a lot like intellectual property. It gives successful companies a competitive advantage. So why would they freely share and publicly give away their best-kept secret? I’m afraid you might be on “a quest for the holy metrics grail”. Alas, you are not alone in your quest. Every trainer I meet wants the same thing. Oh but if only I could benchmark a set of data points and not have to start from scratch is what you are really looking for.

Truth is, benchmarking is a misnomer, a flawed organizational myth that fools you into a cut-n-paste mindset. Metrics become valuable when they make sense for your org/site and folks can make positive changes from what the data tells them. 

What do your audits (internal and external) reveal? I’d start there. If there are no obvious gaps, then study robust training systems. Look at what big pharma companies are doing. They tend to be more generous in sharing case studies. Also, look at non-industry examples to get an idea of what is possible. Go to and search on keywords.

You will have to consolidate, tweak and then consult with your site leadership team to find out what they will do with your reports. That exercise is very revealing and will set you on the right path. 

I haven’t found what you are looking for but I do help compliance trainers establish metrics that work for them. I delivered a webinar entitled “3 secrets to finding meaningful metrics” a while ago.  While the webcast is no longer available, I created an eBook that captures the best content from this webinar.

I’m sorry that it’s not the resource you were looking for, but it’s an action you can take. Hope this helps. Best wishes, V- 

Q: What’s wrong with Read & Understand SOP Training?

A: Also check out Moving Beyond Read and Understand SOP Training.

Q: What is the difference between an OJT QT and a Classroom QT?

A: OJT Qualified Trainer delivers hands-on training for equipment and complex, task-based SOPs (standard operating procedures) using an approved OJT Methodology usually in the booth, suite, or at a lab workstation.

Check Out: The Real Meaning of Train the Trainer Impact Story

A: Classroom Qualified Trainer delivers knowledge-based training to more than one employee usually in a classroom or meeting room setting using a combination of interactive lectures, exercises, and group activities.  Most are SMEs and in some instances, are required to participate in a Train-the-Trainer type of class for classroom facilitation.

Check Out: All My SMEs Need is a lesson on adult learning principles

NOTE: Today’s modern learners don’t want a boring lecture.  Request your copy of the White Paper: Step Away from the Podium.

Q: What is a QT Rock Star?

A: A qualified trainer who scores 25 – 30 on their Trainer Mojo Assessment.  This assessment includes 10 characteristics that QTs say makes them effective as OJT Trainers.  An optional tool for HPISC QT Workshop participants.

Blog Reference: When SMEs have too much “secret sauce”


Q: What is Rapid Design?  Is this the same thing as expedited content?

A: It is an invitation for collaborative instructional design discussion(s) with key stakeholders; especially those with a vested interest in the training content.  The earlier they collaborate in the rapid design process, the greater the flexibility for design changes resulting in the least expensive change requests.  The initial session seeks alignment with all identified collaborators on program goals, performance outcomes, and objectives before proposed content is even introduced.

From there, content generation, confirmation, and sequencing occur.  A design plan is generally the main deliverable.  Once this plan is approved, changes become less flexible and more costly due to impacts on the timeline for the development of the training materials.  In the development phase, the review is less strategic and tends to be more tactical and logistics oriented.

The main benefit of rapid design collaboration is that approvals for the design plan and review and approval of developed content can be expedited as required approvers were involved from the onset.  Issues, concerns, and anticipated risks surfaced earlier and were mitigated during the business goals and alignment portion of the rapid design process.  Using this approach, while appearing to be time-consuming upfront, expedites development and delivery phases later on.  Hence, improving the overall training program execution timeline.

(c) HPIS Consulting, Inc.